Welcome to Grafow Overseas. We value your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.grafowoverseas.com], engage with our services, or interact with us in any manner.

Information We Collect

We may collect and process the following types of personal data about you:

Personal Information

Identity Data: Includes first name, last name, username or similar identifier, title, date of birth, and gender.

Contact Data: Includes billing address, delivery address, email address, and telephone numbers.

Financial Data: Includes bank account and payment card details.

Transaction Data: Includes details about payments to and from you and other details of services you have purchased from us.

Technical Data: Includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

Profile Data: Includes your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.

Usage Data: Includes information about how you use our website, products, and services.

Marketing and Communications Data: This includes your preferences for receiving marketing from us and your communication preferences.

Special Categories of Personal Data

We may also collect and process special categories of personal data, such as health information, only as necessary and in accordance with applicable laws.

How We Collect Your Data

We use different methods to collect data from and about you, including through:

Direct Interactions: You may give us your Identity, Contact, and Financial Data by filling in forms or corresponding with us by post, phone, email, or otherwise. Automated Technologies or Interactions: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data using cookies, server logs, and similar technologies. Third Parties or Publicly Available Sources: We may receive personal data about you from various third parties and public sources as set out below: Technical Data from analytics providers such as Google. Identity and Contact Data from publicly available sources such as Companies House and the Electoral Register based inside the EU.

How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To provide and manage your access to our website.
• To supply our services to you.
• To personalise and tailor our services for you.
• To understand your needs and preferences.
• To improve our services and website.
• To process your transactions.
• To send you information about our services and offers.
• To comply with legal obligations.

Disclosure of Your Personal Data

We may share your personal data with:

Service Providers: To perform functions on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

Third Parties: Where necessary to perform our contractual obligations to you, including third parties that provide professional services, such as lawyers, bankers, auditors, and insurers.

Regulatory Authorities: Where required to comply with applicable laws and regulations.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the new owner.

Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. We also limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and are subject to a duty of confidentiality.

Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.

Your Legal Rights

Under certain circumstances, you have rights under data protection laws about your personal data, including the right to:

Request access to your personal data.

Request correction of your personal data.

Request the erasure of your personal data.

Object to the processing of your personal data.

Request restriction of processing your personal data.

Request transfer of your personal data. 

Withdraw consent.

If you wish to exercise any of the rights set out above, please contact us.

Contact Us

If you have any questions or concerns about this privacy policy or our data protection practices, please contact us at:

Grafow Overseas

Email: info@grafow.com

Address: Kochi, Kerala

Phone: +91 94009 49999

Changes to This Privacy Policy

We may update this privacy policy from time to time in response to changing legal, technical, or business developments. We will notify you of any changes by posting the new policy on this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Last updated: June 2024